Birches Health is building the largest national network of specialized providers focused on behavioral addiction treatment.
Their mission is simple: ensure patients across the U.S. can access high-quality care quickly.
“Our #1 focus at Birches Health is ensuring the highest quality clinical outcomes for patients. What we care about is creating a patient and provider experience that leads to the best possible treatment.” - Elliott Rapaport, Founder & CEO of Birches Health
But delivering nationwide care requires one thing first: providers must be credentialed quickly and accurately across dozens of payers.
In Birches Health’s early days, the team explored traditional credentialing vendors. They quickly realized those vendors couldn’t support their ambitions.
“We were originally looking at legacy vendors, but they were too slow and not digitally native enough.”
The company’s goal was ambitious:
Legacy credentialing vendors created several problems: slow submissions, frequent errors in applications, credentialing denials, and heavy internal operational burden
“We wanted a tech-forward company that could help us scale to hundreds and eventually thousands of in-network providers across the U.S.”
Credentialing had become a growth bottleneck.
Birches Health ultimately chose Assured because the platform was built for high-growth healthcare organizations.
“We went with Assured because we thought they were the only company that could take us from two states to 50 states and from 10 providers to 800 providers in less than a year.”
Instead of a traditional vendor, Birches Health chose a partner designed to scale alongside them.
Assured provided a modern credentialing platform, faster submission workflows, operational expertise in payer processes, and infrastructure capable of supporting national growth
After implementing Assured, Birches Health immediately saw improvements in speed and accuracy.
Credentialing timelines improved dramatically.
“We were able to decrease processing times for each provider credential by up to 75%.”
Application quality improved as well. With legacy vendors, they constantly ran into issues where submissions were too slow or incorrect. Since Assured, Birches Health team no longer sees denials on credentialing applications because they’re submitted correctly and on time.
The operational benefits allowed Birches Health to accelerate provider onboarding while maintaining a strong provider experience.
“We’ve been able to scale provider count significantly in less than a year while ensuring providers can start seeing clients as quickly as possible.”
With credentialing infrastructure in place, Birches Health was able to dramatically accelerate its growth. The partnership unlocked operational leverage across the organization.
“The combination of our internal team and Assured meant we saw economies of scale and were able to enter more than 10 new markets per quarter earlier than expected.”
Within just a few years, Birches Health expanded across the entire country.
“In direct partnership with Assured, Birches Health has scaled to all 50 states and submitted thousands of credentialing applications to build the largest national network of specialized providers for behavioral addiction.”
As Birches Health continues expanding its provider network, scalable credentialing infrastructure remains a critical foundation.
They are excited to work with Assured’s AI-powered platform to continue scaling nationwide. That means more providers will be available to see patients who are in dire need of care.
With modern credentialing infrastructure in place, Birches Health can focus on its core mission: delivering life-changing behavioral health care to patients across the U.S.
Automated credentialing, licensing, and payer enrollment — all in one system.
